Shipping and Delivery
Gold label offers 2 shipping options:
- Standard 3-5 business day shipping via the US Post Office ($8)
- International 6-10 business day shipping via FedEx (Rates vary)
Standard 3-5 Business Day Shipping:
All orders are insured by the US Post Office and we ONLY ship to your confirmed credit card billing address. No alternate addresses. No exceptions. ALL orders require a signature upon delivery. No exceptions.
You will typically receive your package 7-10 business days from the day you place your order(10-15 business days during COVID). We CANNOT guarantee your exact delivery date. If you have not received your order within 24 hours of your expected delivery date, please contact the US Post Office with your tracking number. They should be able to assist in locating and delivering any missing packages. During holiday seasons or inclement weather, shipping may take slightly longer. Please plan accordingly and order your hair at least 2 weeks prior to your hair appointment.
International 6-10 Business Day Shipping:
We offer international shipping to most countries.
We utilize FedEx for International shipping. A physical address is required. International shipping can take 6-10 business days before your package is delivered, due to the varied customs regulations determined by your country.
The customer is responsible for paying any international customs fees or import duties required upon delivery. These charges are not within our control and we have no way of determining what they may be. Customs policies/fees vary widely from country to country. For more information, we suggest contacting your local customs office. A signature is required upon delivery. No exceptions.